Accessible Consult is committed to protecting the privacy of your personal information. We take our responsibility for handling sensitive personal information seriously and we have put measures in place to maintain the integrity of personal information and provide full transparency on conduct. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) about how we handle your personal information.
Accessible Consult provides a range of services that are primarily offered through our website, associated bookings mobile app and Accessible Consult Chat App:
a booking system for appointments with health professionals;
a messaging platform for communication between patients and health professionals, including a means for patients to notify practices of new and updated details between consultations;
a prescription management service;
an online prescription service, to request repeat prescriptions from health professionals;
a place for patients to store and access relevant health details and records;
an online directory of health professionals and practices; and
for health professionals looking for job opportunities, the referral of information to recruitment and employment service providers.
We are constantly evolving our services, and new services may be offered from time to time.
What information does Accessible Doctor collect?
The personal information we collect depends on which of our services you use and the information you choose to provide.
1. INFORMATION COLLECTION
Users of the Service may be Clients, Consultants, Consulting firms or Agencies (as each is defined in the User Agreement).
Information You Provide to Us
When you use the Service, you may provide us with information about you. This may include your name and contact information, financial information to make or receive payment for services obtained through the Accessible Consult platform, or information to help us fill out tax forms. When you use the Service, we may also collect information related to your use of the Service and aggregate this with information about other users. This helps us improve our Services for you. You may also provide us with information about your contacts or friends or referrals if. Firms may also provide us with information about Consultants associated with the Consulting Businesses.
Personal Information: In the course of using the Service (whether as a Client or Consultant or Consulting firm), we may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you (“Personal Information”). Examples of Personal Information include your name, email address, company address, billing address, and phone number.
Payment Information: If you use the Service to make or receive payments, we will also collect certain payment information, such as credit card or other financial account information, and billing address.
Identity Verification: We may collect Personal Information, such as your date of birth or taxpayer identification number, to validate your identity or as may be required by law, such as to complete tax filings. We may request documents to verify this information, such as a copy of your government-issued identification or photo or a billing statement.
General Audience Service: The Service is general audience and intended for users 18 and older. We do not knowingly collect Personal Information from anyone younger than age 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files. If you are the parent or legal guardian of a child younger than age 18 and believe that Accessible Consult has collected Personal Information from your child, please contact us.
Non-Identifying Information/Usernames: We also may collect other information, such as zip codes, demographic data, information regarding your use of the Service, and general project-related data (“Non-Identifying Information”). We may aggregate information collected from Accessible Consult users. In some cases, we may render Personal Information (generally, email address) into a form of Non-Identifying Information.
Combination of Personal and Non-Identifying Information: Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers in a way that enables you to be identified (for example, combining information with your name). But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information, but Accessible Consult will treat the combined information as Personal Information.
Collection of Third Party Personal Information: We collect the following personal information from you about your contacts or friends or referrals: First name, last name, and email address when you provide it to us for the purpose of adding or inviting your contacts to our platform.
You do not have a statutory obligation to provide us with any information, but you may have a contractual obligation to do so, and if we do not receive certain information from you, then we will not be able to provide our Service to you. If you have any questions regarding whether provision of information is mandatory and the consequences for withholding such information, please contact us using our contact information from Accessible Consult Contact page.
Information Received from Third Parties
Information Collected Automatically
Like other e-platforms, we receive technical information when you use our Services. We use these technologies to analyze how people use the Service, to improve how our Site functions, to save your log-in information for future sessions, and to serve you with advertisements that may interest you.
We and our third party service providers, including analytics and third party content providers, may automatically collect certain information from you whenever you access or interact with the Service. This information may include, among other information, the browser and operating system you are using, the URL or advertisement that referred you to the Service, the search terms you entered into a search engine that led you to the Service, areas within the Service that you visited, which links you clicked on, which pages or content you viewed and for how long, other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages and other information commonly shared when browsers communicate with websites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, and to improve marketing, analytics, and site functionality.
The information we collect also includes the Internet Protocol (“IP”) address or other unique device identifier (“Device Identifier”) for any device (computer, mobile phone, tablet, etc.) used to access the Service. A Device Identifier is a number that is automatically assigned or connected to the device you use to access the Service, and our servers identify your device by its Device Identifier. Some mobile service providers may also provide us or our third party service providers with information regarding the physical location of the device used to access the Service.
Embedded Scripts: We may also employ software technology known as an Embedded Script. An Embedded Script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your computer or other device and is deactivated or deleted when you disconnect from the Service.
In addition, we may use a variety of other technologies (such as tags) that collect similar information for security and fraud detection purposes and we may use third parties to perform these services on our behalf.
We collect information about a Consultant’s work for a Client, including automatically collected information about work on a particular project. As part of the Service, when enabled by a Consultant, we collect information about a Consultant’s work on a project for a Client. We will share information contained in profile with the relevant Client and with any manager or administrator of any applicable Consulting firm. As set forth in our Terms of Service, End User License Agreement, and help pages on the Site, a Conultant may choose to block or delete the screen shot and associated data for a recorded work interval, but then the Consultant may not be paid for that work interval. User Profiles
Consultants may create a profile, with certain or all information publicly available. Clients and Agencies may also create organization profiles.
You may have the opportunity to create a profile, which consists of information about you, and may include Personal Information, photographs, examples of your work, information on work previously performed via the Service and outside the Service, skills, tests taken, test scores, hourly pay rates and earnings information, feedback/rating information and other information, including your username (“Profile”). The information in your Profile may be visible to all Accessible Consult Users and the general public subject to the privacy choices you make within your Accesible Consult Profile. Clients and Agencies of associated individual users or companies may also have the opportunity to create an organization Profile. If, in any case, you believe that an unauthorized profile has been created about you, you can request for it to be removed by contacting us.
We place a premium on trust in our Service, so we may take steps to verify your identity.
Before a Consultant can complete registration on the Service, or at any time thereafter, we may request or re-request identity verification. Without limiting the manner in which we request identify verification, we may require Consultants to participate in submitting their government issued ID to enable us to confirm that the Consultant is indeed the individual in the ID or take a selfie. We may record such data and take necessary data of the user during the call. Accessible Consult may use the information obtained from Identity Verification for purposes of verifying your identity, enforcing our Terms of Service and other agreements, and preventing fraud.
Consultants, Consulting firms, and Clients may communicate with each other through the Service. For example, Consultants, Consulting firms, and Clients may wish to discuss Client needs and Consultant work proposals. If you communicate with an Agency or Client, that Agency or Client will also be a “data controller” with respect to such communications.
We may offer feed forums or blogs. If you participate, your comments and questions will be publicly displayed.
The Service may provide you the opportunity to participate and post content publicly in feeds, on blogs, through interactive features on Accessible Consult and through other communication functionality. You may choose, through such features or otherwise, to submit or post questions, comments, or other content. Please note that certain information, such as your name and Profile may be publicly displayed on the Service along with your Content. Please note that your use of feed or blog is subject to the Accessible Consult Rules and our Terms of Service.
We display personal testimonials of satisfied customers on our Service, in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us.
Email to Friends and Referral Program
Accessible Consult lets you send invitation to friends via email. If you choose to use either feature, your friend’s email address will be used to send the requested posting and your email address will be used to copy you on the message to your friend or to send the message on your behalf. Accessible Consult stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Social Networking Services
You may register for an account directly with our Site, or through a social networking service. If you register with a social networking service (or later link your account to one), we will collect certain information about you from that social networking service, and what we collect depends on your privacy settings with that social networking service. The Service may also allow you to “like” or share content with social networking services.
You may register to join our platform directly by logging into your account with a third party social networking service (“SNS”) via our Service (e.g., Facebook, Google and other third party services that let you sign in using your existing credentials with those services). If you choose to register, we will use the Personal Information you have provided to us (such as your name, email address, gender and other information you make publicly available via our platform) to create your account. Note that the information we collect from and through our system may depend on the privacy settings you have set with our system and the permissions you grant to us in connection with linking your account with our system.
2. USE OF INFORMATION
We use information collected through our system to provide and improve the system, process your requests, prevent fraud, provide you with information and advertising that may interest you, comply with the law, and as otherwise permitted with your consent.
WE USE INFORMATION WE COLLECT:
To provide and improve the system, complete your transactions, address your inquiries, process your registration, verify the information you provide is valid, and for compliance and internal business purposes.
To tailor content we display to you and offers we may present to you, both on the system and elsewhere online.
To administer and develop our business relationship with you and, if applicable, the corporation or other legal entity you represent.
To assess your proposal to perform a project for Accessible Consult and prepare related governmental and internal statistics reports.
To enforce and comply with the law, including to conduct an investigation, to protect the property and rights of Accessible Consult or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or legally actionable activity. We may also use Device Identifiers to identify Accessible Consult Users.
We use your Personal Information for the purposes described above:
To Honor Our Contractual Commitments to You. Much of our processing of Personal Information is to meet our contractual obligations to our investors, or to take steps at Users' request in anticipation of entering into a contract with them.
For Our Legitimate Interests. In many cases, we handle Personal Information on the grounds that it furthers our legitimate interests in commercial activities, such as the following, in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals:
Providing our Site and Service.
Analyzing and improving our business.
Communications, including marketing and responding to your inquiries about our services.
Addressing information security needs and protecting our Accessible Consult Users, and others.
Managing legal issues.
To Comply with Legal Obligations. We need to use and disclose Personal Information in certain ways to comply with our legal obligations.
3. DATA RETENTION
Unless you request that we delete certain information (see Your Choices and Rights below), we retain the information you submit to verify your identity for 30 days and we retain other information we collect for at least 5 years. Your information may persist in copies made for backup and business continuity purposes for additional time. If you choose to provide us with Personal Information, we encourage you to routinely update the data to ensure that we have accurate and up-to-date information about you.
4. INFORMATION SHARING AND DISCLOSURE
We may share information about you to provide the Services, for legal and investigative purposes, in connection with sweepstakes and promotions, or if we are part of a merger or acquisition. We may also share non-identifying information with third parties. You have choices as to whether we share your personal information with third parties for their own marketing purposes.
Information about Consultants Shared with Clients, Agencies, Accessible Consult Payroll Vendors, and Partners of The Accessible Consult Foundation Initiative: We share information regarding Consultant who have entered into a contract with a Client or who have elected to participate in Accessible Consult Payroll, including information in appointment history, with Clients, Agencies and Accessible Consult Payroll vendors. Note that if a Consultant is suspended from the Accessible Consult system, we may share that information with Clients for whom that Consultant has worked or submitted proposals for work. We may also share information with Agencies to whom Consultant are associated for a particular work project. If you choose to view a job post or submit a proposal for work as a Consultant via the system, we may share relevant information with the applicable Client(s), including, but not limited to, the information contained in your Consult Profile. If you choose to participate in Accessible Consult as a Consultant, we may share information relevant to your participation in the program with partners of Accessible Consult who provide support to Consultants through that program.
Information about Clients and Agencies Shared with Consultants: If you have entered into a service contract or agreed to use Accessible Consult platform with another user, we may provide him/her with your name, company address, billing address, or tax ID or VAT number in order to complete the transaction or to facilitate the resolution of a claim or dispute. The user receiving your information is not allowed to use it for purposes unrelated to the transaction, such as to contact you for marketing purposes, unless you have expressly consented to it.
Service Providers: We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform service-related services (e.g., without limitation, maintenance services, database management, web analytics and online advertising, payment processing, fraud detection and improvement of Accessible Consult’s features) or to assist us in analyzing how our Service is used. These third parties may have access to your Personal Information in order to perform these tasks on our behalf.
Legal and Investigative Purposes: Accessible Consult will share information with government agencies as required by law in response to lawful requests by public authorities, including to meet national security or law enforcement requirements and, including without limitation, in connection with reporting earnings. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), or, at the request of governmental authorities or other third parties conducting an investigation where we determine in our sole discretion the disclosure is necessary to (a) protect the property and rights of Accessible Consult or a third party, (b) protect the safety of the public or any person, or (c) prevent or stop activity we may consider to be, or pose a risk of being, illegal, fraudulent, unethical or legally actionable activity.
Sweepstakes, Contests, and Promotions: We may offer sweepstakes, contests, and other promotions (any, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winner’s list.
5. THIRD PARTY ANALYTICS PROVIDERS, AD SERVERS AND SIMILAR THIRD PARTIES
We may work with advertising agencies and vendors who use technology to help us understand how people use our Site. These vendors may use technologies to serve you advertisements that may interest you. You can choose to opt out of receiving interest
Accessible Consult works with (or may in the future work with) network advertisers, ad agencies, analytics collect Personal Information when you visit the Service or other online websites and services. We may also share certain Non-Identifying Information with these parties, in connection with the services they provide to us.
We take a number of steps to protect your data, and security is guaranteed.
Accessible Consult takes commercially reasonable steps to help protect and secure the information it collects and stores about Accessible Consult Users. All access to the Site is encrypted using industry-standard transport layer security technology (“TLS”). When you enter sensitive information (such as tax identification number), we encrypt the transmission of that information using secure socket layer technology (“SSL”). We also use HTTP strict transport security to add an additional layer of protection for our Accessible Consult Users. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while we strive to protect your Personal Information, Accessible Consult cannot ensure and provide security of any information you transmit to us.
7. LINKS TO OTHER SITES
Our Service contains links to other websites. If you choose to click on a third party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. We encourage you to read the privacy policies or statements of the other websites you visit.
8. PUBLIC PROFILE
The profile you create on our Site will be publicly accessible unless otherwise indicated.
Phishing websites imitate legitimate websites in order to obtain personal or financial information. Identity theft and the practice currently known as “phishing” are of great concern to Accessible Consult.
10. CHANGES TO THIS POLICY